FAQ

FAQ

Frequently Asked Questions

Find answers to the most common questions about orders, products, deliveries, and returns here.

Are the products official?

Yes. The products offered on La Boutique des Films à l’Arrache are official products related to the Films à l’Arrache universe.

Are the products made to order?

Most products are printed to order. This means that the item is produced after your order is confirmed. The total lead time therefore includes production time and delivery time.

What products are offered?

The store offers T-shirts, mugs, caps, beanies, stickers, DVDs, and special editions. The catalog may evolve with new sketches, quotes, and projects.

What are the delivery times?

Delivery times vary depending on the product and destination. As an indication: Metropolitan France 5 to 10 working days, European Union 7 to 14 working days, Switzerland/United Kingdom 7 to 16 working days, Canada 10 to 20 working days.

Why does my order arrive in multiple packages?

Some products may be manufactured or shipped from different locations. An order containing several types of items may therefore arrive in multiple packages, on different dates.

Can I return an item?

Yes, you have a period of 14 days after receipt to exercise your right of withdrawal, excluding applicable legal exceptions. The item must be returned unworn, unwashed, unused, and in its original condition.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, except in the case of a defective, damaged product, preparation error, or shipping error attributable to the store.

I received a damaged, defective, or incorrect product. What should I do?

Email us directly at info@lesfilmsalarrache.com with your order number, a description of the problem, photos of the product, and, if possible, a photo of the packaging.

Can I exchange a size or color?

We do not offer automatic exchanges. The easiest way is to exercise your right of withdrawal for the item concerned, then place a new order for the correct size or color.

Are customs duties included?

For deliveries outside the European Union, particularly to Switzerland, the United Kingdom, Canada, or certain overseas territories, customs duties, import taxes, or local fees may be requested. These costs remain the responsibility of the customer.

How can I contact the store?

For any questions, use the Contact page or email us at info@lesfilmsalarrache.com. Remember to include your order number if your request concerns a purchase.